About CCS > Company Profile | Our
Approach | Key Personnel
Company Profile
An Australian owned company established in 1992 providing in-house,
results focused consultancy and facilitation to assist organisations
to ‘care for their people and customers’.
- Offices in Bondi Junction
- National reach via strategic relationships
Industry Experience
Our success in working with people across many industries in multinational,
corporate and small business has been due to many years experience,
and in understanding the needs and requirements of our clients.
Awards
Colin Chodos – Best New Speaker / Mick Robertson
Award (Value and Contribution) – The Executive Connection
In 2000, convened the first fun@work™ – ‘Humour Summit’ in
Australia focused on creating awareness and benefits of the effects
of laughter and positive work environments on people’s productivity
and happiness.
Notable Achievements
- Successfully identified client customer’s views and perceptions
to ensure strategies that resulted in increased customer loyalty
and business growth
View Case Study
- Increased revenue and reduced operational costs through positive ‘Customer
Focused’ culture changes
View Case Study
- Sustained customer satisfaction improvements
View Case Study
- Reduced staff attrition from 30% to <13% in 6 months
View Case Study
- By improving skills and techniques we moved people out of their comfort
zones and empowered them to meet new challenges
View Case Study
- Designed, implemented processes and techniques which resulted
in creating positive perceptions and customer loyalty
View Case Study
- Achieved increased employee satisfaction which resulted in improved business growth and profitability
View Case Study
Director
A team of dedicated and professional people, who are committed to the highest levels of service and customer satisfaction.
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